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ConnectWise Manage Ticket > Jira. No Discussion Option?

  • 13 April 2023
  • 3 replies

Hello, I am trying to set up a new ticket trigger from ConnectWise Manage to a Jira Software board. When a ticket is created in ConnectWise Manage, the description goes into a field called “Initial Description”. This field is available in Zapier, however it does not show any data when it is moved over. 

Below is the Jira Software Issue without the data.



Best answer by christina.d 13 April 2023, 22:30

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3 replies

Userlevel 7
Badge +9

Hey there,  @Jciszek! Thanks for reaching out in community - great question! 🙂

I did some digging and it looks like the “Discussion” field isn’t supported for the “New Ticket” trigger. While I don’t have an ETA on when or if this will be implemented I did add your vote to an existing feature request. This is the best way to stay informed if anything changes as we'll email you if this does go live.

There’s also a main thread where we’ll be sure to announce any changes:

Sorry to not have better news here but definitely appreciate you flagging this in community!

Hi Christina,


Thanks for the reply. That’s surprising, how useful is a “New Ticket” function without the description of the ticket? Hope it’s implemented soon!

Userlevel 4
Badge +6

Hi @Jciszek 

You’re welcome! We’ll notify you once it gets implemented. 😊