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Question

Can I request a refund for the unused plan after downgrading our account?

  • 14 September 2023
  • 1 reply
  • 22 views
T

Hello,
We started a refund process for 3 months of unused plan, because we dowgraded it to a free plan but it didn’t work and still charged us. We started the procedure of refund in billing section in our account but we didn’t receive anything. I read we have to contact the support to get the refund back. Help please. 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

ken.a
Userlevel 7
Badge +6

Hi there @TFeghali,

Welcome to the Community! 🎉

For your billing concerns it’s best to contact our billing department. You can reach them here:

https://zapier.com/app/get-help

8b19aaa14a4360709755c3f2df4e9746.png
(view larger)

Hopefully, this helps.

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