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Question

Can I request a refund for the unused plan after downgrading our account?

  • September 14, 2023
  • 1 reply
  • 40 views
T

Hello,
We started a refund process for 3 months of unused plan, because we dowgraded it to a free plan but it didn’t work and still charged us. We started the procedure of refund in billing section in our account but we didn’t receive anything. I read we have to contact the support to get the refund back. Help please. 

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    1 reply

    ken.a
    Forum|alt.badge.img+6
    • ken.aZapier Staff
    • Zapier Staff
    • September 14, 2023

    Hi there @TFeghali,

    Welcome to the Community! 🎉

    For your billing concerns it’s best to contact our billing department. You can reach them here:

    https://zapier.com/app/get-help

    8b19aaa14a4360709755c3f2df4e9746.png
    (view larger)

    Hopefully, this helps.

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