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Auto respond to text messages

  • 23 November 2020
  • 3 replies
  • 128 views

We use Ring Central at work for texting with clients in addition to phone calls. Am I able to set up an auto-response for texts when out of the office? I thought I was in the right place to set it up, but I have to enter a “to number” and I don’t have just one number. Can I set it up to respond to all incoming messages with the same response when turned on? If so, how do I do this?

 

Thank you!

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Best answer by GetUWired 23 November 2020, 15:22

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Userlevel 7
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Correct. Technically, you will pass the field from the trigger step that has the number. If you share screenshots from the data returned in your trigger step, I can tell you exactly which field. 

Thank you for your response! And in doing this, it will then send the automated response to any phone number that sends me a text?

Userlevel 7
Badge +12

Hi @HopeL Absolutely! 

 

In the “to number” you will enter the number from your trigger step that you received the text from.