Hi Zapier team and community,
I have just started to use Zapier and I am not very familiar with it.
I would like to use the zap that creates a task in Asana when a new Zendesk ticket is created (Zendesk=>Asana). And I would like the tasks to be created in a specific project in Asana.
- How do I choose the project where I want the tasks to be created?
- I turned on the zap to do that and tried to see if it worked. But when I create a Zendesk ticket, no task are created on my Asana… I searched for a new task but cannot find one in any of my projects...
Can you help me with this?
Since this was a little while ago, I wanted to check in to see if you’d managed to solve this using the suggestion by
@Danvers, or whether you still needed help here. Please let us know!
@Chloé - welcome to the community and to Zapier!
To choose which project the tasks should be created in, use the project dropdown in the Asana step:
If you want the tasks to be created in different projects depending on something in the ticket, then that’s possible too but a little more complicated.
If the tasks aren’t being added to Asana when you create a new ticket in Zendesk, this troubleshooting guide has some great tips for finding where the trouble might be: Zap isn’t being triggered