We have a zap connecting google forms and google excel with zendesk eg. people are placing an order in the form and its sending data to a google spreadsheet which triggers a zap thus creating a zendesk ticket.
I now want to add an option to the form and a row in the spreadsheet and finally the zendesk ticket. How do I manage that without causing a major hick-up? which I always tend to do when adjusting the form :)
The order of the responses will be different and what I have learned from my predesors is that you need to arrange the zap/ticket så the correct responses wind up in the right place.