We have a zap connecting google forms and google excel with zendesk eg. people are placing an order in the form and its sending data to a google spreadsheet which triggers a zap thus creating a zendesk ticket.
I now want to add an option to the form and a row in the spreadsheet and finally the zendesk ticket. How do I manage that without causing a major hick-up? which I always tend to do when adjusting the form :)
The order of the responses will be different and what I have learned from my predesors is that you need to arrange the zap/ticket så the correct responses wind up in the right place.
Just trying to understand your question here - are you asking about how the zap will be affected if you make an edit to its setup now that it’s running live?
Sort of, I want to know what I need to do in the zap to pass on the new field information in google forms to zendesk?
I'm enclosing a screenshot from the zap zendesk view:
That looks correct. Have you tested it yet?