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Slack --> Zendesk

  • 1 April 2020
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I’ve created a basic zap that creates a zendesk support ticket whenever someone posts in a specific channel. My issue is that people could reply to messages, or just say something like ‘good morning’ before actually typing the question.

I don’t see a way of customising the logic used in slack, is there a way i can only trigger the zap if a certain word or phrase is detected - for example if they mention the word ‘IT support’ it raises a call? i’m currrently testing the free version so wondering if the paid version gives me this option.

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Best answer by AndrewJDavison_Luhhu 1 April 2020, 16:03

Hi @Dorbs 

With a paid Zapier plan you’ll be able to add a “Filter” action step after the trigger and have the zap only run if certain keywords are in the message body:

https://zapier.com/learn/getting-started-guide/filters/

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Hi @Dorbs 

With a paid Zapier plan you’ll be able to add a “Filter” action step after the trigger and have the zap only run if certain keywords are in the message body:

https://zapier.com/learn/getting-started-guide/filters/