I have the following setup:
- Trigger: New reaction added in Slack
- Action: Create Issue in Jira
- Action: Send canned message to thread
But what I’m finding is that it only works in Public channels, is this expected?
Adding the trigger reaction to a Direct Messages and Private Channels does not trigger the zap. however when I go into the Zap in the Zapier Console and test the trigger, I’m able to reload and see the data for these messages in the DM/Private Channel.
The Slack Account that is being used in the Zap is mine which has access to these DM/Private Channel (hence why it sees the data when testing, but it just does not trigger automaticlly).
Thanks in advance.
Best answer by Troy Tessalone
Yes, that’s expected for Public Channels only.