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I have the following setup:

  1. Trigger: New reaction added in Slack
  2. Action: Create Issue in Jira
  3. Action: Send canned message to thread

But what I’m finding is that it only works in Public channels, is this expected? 

Adding the trigger reaction to a Direct Messages and Private Channels does not trigger the zap. however when I go into the Zap in the Zapier Console and test the trigger, I’m able to reload and see the data for these messages in the DM/Private Channel.

The Slack Account that is being used in the Zap is mine which has access to these DM/Private Channel (hence why it sees the data when testing, but it just does not trigger automaticlly). 

 

Thanks in advance. 

Hi @ReGa 

Yes, that’s expected for Public Channels only.

 

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