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Collect.chat to Airtable

  • 16 April 2021
  • 4 replies
  • 21 views

Userlevel 1

Dear Zapier community,

I have integrated collect.chat and airtable to create a new record everytime there is a new response with collect.chat. The issue I am dealing with is if there is a new response with collect chat with airtable after one has been submitted the next new response with not add to airtable. How do I have it so it adds everytime a new response comes in with out me loading a new response?

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Best answer by Aleksandra1129 16 April 2021, 21:06

Thank you so much for responding. I figured out that the collect.chat plan that I have needs to be upgraded for it to integrate properly.

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Userlevel 7
Badge +10

Hi @Aleksandra1129 

Please provide screenshots of how your Zap steps are configured, thanks.

Userlevel 1

Everything has been check marked in green and I have tested it and it runs but when I have a new response come in it doesn’t add to the airtable record. 

Userlevel 7
Badge +10

@Aleksandra1129 

Check your Zap Runs history details: https://zapier.com/app/history/

Is the Zap triggering?

If no, then the issue is with Collect.chat.

Make sure to check the available help articles: https://zapier.com/help/doc/common-problems-with-collectchat-on-zapier

Userlevel 1

Thank you so much for responding. I figured out that the collect.chat plan that I have needs to be upgraded for it to integrate properly.

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