Great application that we just started using to connect our PayPal activity to our capsule CRM .
We hooked up Zapier to our PayPal and Capsule and we can create a new contact in Capsule when we get a payment activity in PayPal, yeah!
However, we cannot create a new case in Capsule attached to the contact we created from the same Paypal payment activity. We get the Zapier error statement “The app returned "party not found".” We are searching in Capsule by the payer email, the search that works in the create contact in capsule in our working zap. It looks as though Zapier is telling us that the required name field does not match when looking in capsule.
We do review the historical Zap run and it looks like the fields are correct in the run event.
The problem may be is that we do not understand what the required field name refers to, is this the contact in capsule, or is it the name of the new case in capsule ?
Thanks in advance
Best answer by SamBView original