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Beta integration - number of users incorrect

  • 23 September 2021
  • 3 replies

We just published a new integration which is now available as beta and we are waiting for our user count to go to 50.


However the user count seems to be lower than the number of users we know accessed the integration.


Do users in a Zapier organisation count as separate users or are they counted as individual users?


Best answer by Zane 23 September 2021, 17:25

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Userlevel 7
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Hi @js_au 

Might be best to open a ticket here:

Userlevel 7
Badge +9

The partner program uses active users to establish that count, meaning only users who have generated a successful task history entry in the last 90 days are counted. 



In other areas of the developer tooling you’ll see counts of users who have configured a Zap with one of your triggers and actions. But if that Zap hasn’t run in the last 90 days, it doesn’t count toward the goal. 

Users may have configured a Zap, but that Zap may not be enabled - you can see that breakdown in the “Analytics” section of the developer UI.


Note this doesn’t show you distinct users - if a user has multiple Zaps that us a trigger, or Zaps that use multiple of your triggers and actions, they’ll be double counted.


You can go to the Versions section of the UI to get a total user count per version- users who have a Zap configured that uses your integration. 




In summary: There’s a number of useful ways to analyze and count your users on Zapier - and it can be a bit confusing if it’s not clear which figure you’re looking at and what the differences are. We’ve had a lot of discussion here on ways we can improve the clarity of how we present it. Open to ideas from the community.

How often is the active user number updated? We have doubled our user count in the last week, but the number of active users in the dashboard has not moved.