We hit an error adding your new account - Mautic

  • 14 September 2023
  • 1 reply

I cant connect to mautic from zapier and this is the issue.


I had already turn on API settings in configuration setting. 


I'd also delete the cache app/cache by "php /bin/console cache:clear" but it seem not working for me.
Im using Devilbox to hosting Mautic in Local. Is that the problem that i cant connect to mautic through zapier? Do i need to public hosting Mautic? 
Im waiting to your support. Thanks. Regards

1 reply

Userlevel 7
Badge +11

Hi @annguyn, welcome to the Community! 👋

It looks like you also reached out to our Support team and they identified that this issue is likely being caused by it being hosted locally. 

Hopefully their suggestion of publicly hosting your instance of Mautic will help to resolve that “authentication failed” error. Please do keep us updated on how you get on with this - keen to ensure you’re all set! 🙂