Question

Unable to Send Data Through Webhook

  • 14 December 2023
  • 9 replies
  • 81 views

 

I am trying to take the JSON output of a Zap and send a webhook to Retool in which the JSON could then be logged and stored in Retool. I keep getting a time-out error when this happens and it will not load which believes me to think the Webhook is not properly set up. 

The URL I’m using to send this to Retool is the Retool Workflow URL from the screenshot below. 

 


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9 replies

Userlevel 7
Badge +14

Hi @zbh45 

Can you link to the API endpoints documentation that you are referencing to configure the webhook?

You may need to put double quotes around the mapped variable.

 

@Troy Tessalone  is this here what you are referring to?

Userlevel 7
Badge +14

@zbh45 

Try adding a Header.

 

Try adding double quotes around the mapped dynamic variable.

 

@Troy Tessalone 
Should it look like this below? Still getting a timeout error

 

 

 



 

Userlevel 7
Badge +14

@zbh45 

Left: Content-Type

Right: application/json

 

@Troy Tessalone 

Still getting same error.

For next steps troubleshooting, if this is set up correctly, could it be a configuration issue on the retool side? Will the test only be successful if there is proper configuration on retool?

 

 

 

 

Userlevel 7
Badge +14

@zbh45 

Needs to be a POST Method.

 

 

@Troy Tessalone 

Updated to this and still receiving time out error. Also posted about in retool community here.

 

Thank you for the help thus far! Not sure if anything else that can be done from the Zapier end. 

 

 

 

 

 

 

Userlevel 7
Badge +14

@zbh45 

Try removing these extra spaces:

  • After {
  • After :

 

Make sure the webhook is turned ON in Retool.