Hi Team! I will be so grateful if anyone can help me with this one!
I would like to build an integration between Intercom and Google sheets, to be triggered when an SLA is missed in a conversation.
My understanding is that the way here is through Webhook, can someone help me with where to start or how can i go about this one?
I want that;
1) When an SLA is missed in a conversation
2) The link of the conversation will be sent to google sheets new row
Best answer by christina.dView original
But the conversation model in intercom has SLA as an object, is there a way to have webhook for an object perhaps?
Hey friends! I wanted to swing by with some of insight our friends in support shared.
Thanks for swinging by and keep us posted on your success!
Could you explain a bit more about what happens when an SLA is missed? Is there a field in Intercom where you record that it’s been missed, for example?