Hi Team! I will be so grateful if anyone can help me with this one!
I would like to build an integration between Intercom and Google sheets, to be triggered when an SLA is missed in a conversation.
My understanding is that the way here is through Webhook, can someone help me with where to start or how can i go about this one?
I want that;
1) When an SLA is missed in a conversation
2) The link of the conversation will be sent to google sheets new row
Best answer by christina.dView original
Could you explain a bit more about what happens when an SLA is missed? Is there a field in Intercom where you record that it’s been missed, for example?
But the conversation model in intercom has SLA as an object, is there a way to have webhook for an object perhaps?
Hey friends! I wanted to swing by with some of insight our friends in support shared.
Thanks for swinging by and keep us posted on your success!