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Question

Zaps are not working, but testing as normal. What should I do?

  • May 24, 2024
  • 5 replies
  • 33 views
H

For some unknown reasons, our zaps stopped working on May 11th.

We have two Zaps not working:

 

  1. when a user enters their email, it is captured in AWS and then sent to MailChimp to sign up as a new subscriber. Currently, this is NOT happening
  2. When a user enters their email, it is captured in AWS, and then a notification is sent to Slack. Currently, this is NOT happening.

We received a normal error that a zap was not triggered because someone entered a fake email address, but that has never broken the zap. 

 

I ran the Zaps and tested everything, and it all seems to be connected, but for some reason, it’s not triggering.

 

Does anyone have any thoughts on what might be going on?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 24, 2024

Hi @Hello Mortal 

For us to have more context, post screenshots with how your Zap steps are outlined and configured.

 

Things to check…

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
H

Yes, I have checked all of that.

 

Like this attached image?

1 Attachments
Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 24, 2024

@Hello Mortal 

DynamoDB is a Premium Zap app that requires a Zapier paid plan to be used in a Zap that is turned ON.

Do you have a Zapier paid plan?

 

 

Here was a related recent Zapier Topic:

 

You may have to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
H

yes

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • May 24, 2024

@Hello Mortal 

You may have to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

Here was a related recent Zapier Topic:

 

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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