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Question

Zaps are not working, but testing as normal. What should I do?

  • 24 May 2024
  • 5 replies
  • 20 views

For some unknown reasons, our zaps stopped working on May 11th.

We have two Zaps not working:

 

  1. when a user enters their email, it is captured in AWS and then sent to MailChimp to sign up as a new subscriber. Currently, this is NOT happening
  2. When a user enters their email, it is captured in AWS, and then a notification is sent to Slack. Currently, this is NOT happening.

We received a normal error that a zap was not triggered because someone entered a fake email address, but that has never broken the zap. 

 

I ran the Zaps and tested everything, and it all seems to be connected, but for some reason, it’s not triggering.

 

Does anyone have any thoughts on what might be going on?

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Hello Mortal 

For us to have more context, post screenshots with how your Zap steps are outlined and configured.

 

Things to check…

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H

Yes, I have checked all of that.

 

Like this attached image?

1 Attachment
Troy Tessalone
Userlevel 7
Badge +14

@Hello Mortal 

DynamoDB is a Premium Zap app that requires a Zapier paid plan to be used in a Zap that is turned ON.

Do you have a Zapier paid plan?

 

 

Here was a related recent Zapier Topic:

 

You may have to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
H

yes

Troy Tessalone
Userlevel 7
Badge +14

@Hello Mortal 

You may have to try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

Here was a related recent Zapier Topic:

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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