Hi Everyone! I have some conditional actions that should be working like this:
- Lead fills out a form and gets added to our Google Sheet
- A Google Sheet “Lookup” of the phone number is performed to see if the lead has previously contacted us before
- If they have not contacted us before they get an initial welcome text (new lead text)
- If they have contacted us before, they get a follow up text about the new thing they’ve inquired about (existing customer text)
SEE BELOW
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/affb9f6e-6468-4e1b-bdf9-68184562e3a5.png)
WHAT’S ACTUALLY HAPPENING
Everyone is getting the “existing customer” message and I’m not sure why. I’m wondering if I’ve accidentally created a loop of some kind.
Anyone know how I can fix this?
I wonder if it has anything to do with what I have selected below:
![](https://uploads-us-west-2.insided.com/zapier-ca/attachment/c0792795-bba1-492e-b60a-5eb59a9ed6b3.png)
Best answer by shalgrim
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