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Best answer

Zapier bot can't post to Slack with posting permissions

  • November 16, 2022
  • 5 replies
  • 407 views
V

Hello everyone

 

I’ve configured a Zapier integration with slack, triggered by new data in an google spreadsheet using the “Send Channel Message in Slack” action.

If I configure in the slack channel “Settings” > “Posting permissions” > “You, and specific people” > Then I add the Zapier app, messages are no longer reaching slack. I’m not sure why this is the case as it was working before that. Since I’m adding the Zapier app to the channel permission I’d expect to be receiving the messages.

 

Some other things

  • Send as bot is set to Yes in Zapier
  • The user in the action is mine which has admin permissions for that slack channel

 

Could you help me troubleshoot why messages are not sent to slack? Thanks in advance

Best answer by victorslackquestions

Thanks Troy. In the end I tried removing the Zapier integration from the channel, then implementing the permissions and finally readding the app to the channel and it worked.

 

Cheers

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34009 replies
  • November 16, 2022

Hi @victorslackquestions 

Good question.

Help articles for using Slack in Zaps: https://zapier.com/apps/slack/help

 

Are you trying to use a Private Channel?

 

Admin/owner permissions - User needs to be a Slack "owner" in addition to being an admin

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
V

Hello Troy, not quite. This is a public channel in the organization.

V

Additionally, I am indeed able to change permissions in the channel. The problem is that after doing it, the Zapier integration can’t send messages to slack

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • 34009 replies
  • November 16, 2022

@victorslackquestions 

Try reconnecting your Slack Zap app here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
V

Thanks Troy. In the end I tried removing the Zapier integration from the channel, then implementing the permissions and finally readding the app to the channel and it worked.

 

Cheers

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