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Hi everyone,

I’m having an issue with my Zap it keeps turning off automatically, and I can’t turn it back on. Every time I try to activate it, it either fails or deactivates again.

Has anyone experienced this before? Any suggestions on how to fix it?

Thanks in advance for your help!

Hi ​@Ivo Braz 

For us to have more info, post screenshots about how your Zap steps are outlined and configured in EDIT mode with the field mappings visible so we can see which apps are being used.

  1. Check your Zap app connections: https://zapier.com/app/connections
  2. Check you have the necessary Zapier plan to turn the Zap ON.
  3. Check your have the necessary app plans to use the apps in Zaps.

 

See that the ZAP Sulpar is active, while the SGA one activates for a few seconds and then drops. It's a simple step with RD Station, my plan is Pro, and I have enough balance.

​@Ivo Braz 

In your Zap, check the Change History section for possible clues.

Try duplicating the Zap.

 

 

I have already tried duplicating it and checked the previous edits, but there were no changes. Even when I duplicate and activate it, it turns off again.

All the changes are just it turning off and on again.

 

 

 

 

 

​@Ivo Braz 

Did you check your Zap app connections here: https://zapier.com/app/connections


RD Station help link:https://ajuda.rdstation.com/s/article/How-to-create-a-new-integration-using-Zapier?language=en_US 

Note: this integration is available for the accounts under Light, Basic and Pro plans.
To learn more about the RD Station Marketing plans, click here.
In addition, to perform this integration, you must have a Zapier account.

 

Everything is okay and working, but the Zap still won’t activate.

 

 

 

 

​@Ivo Braz 

What about your connection for RD Station?

It worked, it's back to normal now.

 

 

 

 

Yay! That’s awesome news, ​@Ivo Braz! 🎉

So glad Troy was able to help point you in the right direction here—thanks, ​@Troy Tessalone! 🙌✨ Seems like you’re all set for now but please do reach back out in Community if you need help with anything else. In the meantime, happy Zapping! ⚡  

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