Why isn't my Zap triggering after file uploads?

Hi ​@lukewilson21 

For us to have more info, indicate what apps are being used in your Zap steps by posting screenshots showing how your Zap steps are outlined in order.

Hi Troy, thanks for the message.

Attached is a screen shot of my set up, as well as one showing a file upload (which is the trigger). If you look closely, you can see on the file it says 9:40pm November 10th, and the clock on my screen shows 10pm November 10th-a 20 minute difference. The trigger is supposed to look for new files every 2 minutes and yet after 20, has not activated. 

Hi ​@lukewilson21 

Which app are these files going into? Dropbox, Google Drive etc? It’ll help narrow this.

Hey ​@lukewilson21,

Here is a helpful article about common problems with Google Drive- https://help.zapier.com/hc/en-us/articles/8495965264397-Common-Problems-with-Google-Drive

Referencing the trigger nuances from the article-

The New File in Folder trigger has some nuance about what it will trigger on:

Google Files (e.g. Google Doc, Google Sheets etc)

• If a file was created within the folder, the Zap will trigger
• If a file was modified fewer than 4 days ago and moved to the folder, the Zap will trigger
• If a file was modified greater than 4 days ago and moved to the folder, the Zap won't trigger
• If a file was created greater than 4 days ago and modified less than 4 days ago and moved to the folder, the Zap won't trigger

Non-Google files (e.g. pdf or jpg):

• If a file is directly added to the folder, the Zap will trigger
• If a file is directly added to the folder but was modified/created greater than 4 days ago, the Zap won't trigger
• If a file is moved to the folder (even if it was added to Google Drive in the last 4 days), the Zap won't trigger

Also, you can't trigger or act upon a folder shared with you, so files added to folders you don't own will not trigger the Zap. The connected account must be the owner.

Hope it helps!

Hi ​@lukewilson21 

Help links for using GDrive in Zaps: https://zapier.com/apps/google-drive/integrations#help

Zap trigger is scheduled, which checks for new data every 2 minutes, so factor that in to your testing.

Check your Zap Run history details for activity and to see the DATA IN/OUT for each step to help you trace the data flow and troubleshoot: https://zapier.com/app/history/