I’m having difficulties where WhisperAI will attempt to transcribe a recorded call, but then end up endlessly looping around a particular phrase/word. It happens more when a caller is transferred between handlers (prompting hold music) but not always. It seems to be hit-and-miss as well, as sometimes it will work fine if I re-try with a file that previously had the issue.
I’ve tried tinkering with the settings in the Zap, but no real success there. Nothing changes if I do/don’t have a prompt, or if I change the output format at all, or the Temperature.
I’ve seen other threads that mention this issue, but they’re all closed/old. Hoping this is fixed?!
