Hey! I'm trying to use custom template in WhatsApp notification trigger and it's not working. Are only standard templates available for use? Why can the custom option be selected if this feature is not yet available?
WhatsApp Notifications custom messeage not working
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Userlevel 7
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17 January 2024
Hi
Help: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp
You can use WhatsApp Notifications in your Zaps to send yourself WhatsApp messages to your WhatsApp account.
Messages are limited to prefilled templates for:
- New Lead
- New Message
- Payment Confirmation
- New Order
- Shipping Confirmation
- Calendar Reminder
I’m having the same problem.
Selecting a Custom template end in an error:
Userlevel 7
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13 March 2024
WhatsApp Notifications help to reference for possible guidance: https://zapier.com/apps/whatsapp-notifications/help
WhatsApp Notifications help to reference for possible guidance: https://zapier.com/apps/whatsapp-notifications/help
I’m not sure what you expect me to do in that page.
Clicking the Help button doesn’t do anything and pops an error in the DevTools console. Something about Content Security Policy.
Otherwise the other link “Send messages in Zaps using WhatsApp“ leads to an article which does not even mention the Custom option.
Userlevel 7
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- Certified Zapier Expert
- 24174 replies
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14 March 2024
Help: https://help.zapier.com/hc/en-us/articles/19805639844621-Send-messages-in-Zaps-using-WhatsApp
You can use WhatsApp Notifications in your Zaps to send yourself WhatsApp messages to your WhatsApp account.
Messages are limited to prefilled templates for:
- New Lead
- New Message
- Payment Confirmation
- New Order
- Shipping Confirmation
- Calendar Reminder
Hi Troy,
Thank for the support.
I assume your intentions are good, but you’re ignoring the matter at hand.
The Templates work great! But the Custom template doesn’t work.
This is a bug, and needs to be fixed.
I would expect Zapier customer support to at least acknowledge it and not pretend like there’s no problem.
After that I’d expect to pass on the information to the developers of the integration.
Thanks
Userlevel 7
+14
- Certified Zapier Expert
- 24174 replies
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18 March 2024
Per the help article, these are the only templates that can be used.
In other words, you can’t use the ‘CUSTOM’ tab.
You can use WhatsApp Notifications in your Zaps to send yourself WhatsApp messages to your WhatsApp account.
Messages are limited to prefilled templates for:
- New Lead
- New Message
- Payment Confirmation
- New Order
- Shipping Confirmation
- Calendar Reminder
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