About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

Unable to pull from entries in WPForms: Error while retrieving: JSON results array could not be located.

  • 4 July 2023
  • 5 replies
  • 79 views
OwnerofGUARDIAN
Userlevel 1

I am Having this issue  any help?

icon

Best answer by ken.a 7 February 2024, 11:10

View original

5 replies

ken.a
Userlevel 7
Badge +6

Hi there @OwnerofGUARDIAN,

Welcome to the Community! 🎉

Before we dive deeper, could you please check if you've selected the option “Do not store data in Wordpress” in WPForms. The webhook isn't performed correctly when that option is checked and might interfere with retrieving form data from the form. The option is called "Disable storing entry information in Wordpress" and can be disabled using this as guidance: https://wpforms.com/docs/how-to-install-and-use-zapier-addon-with-wpforms/#disable-storage

After that, kindly reconnect your WPForms account here: https://zapier.com/app/connections/wpforms, and test the trigger step again.

Please give that a try, and let me know how it goes! 😊

H

Unable to pull form entries
Please reload the page. If the issue persists, troubleshoot error or contact Support.
Error code: Error while retrieving: JSON results array could not be located.

H

need help

 

OwnerofGUARDIAN
Userlevel 1

im still having isuuses with this as well

ken.a
Userlevel 7
Badge +6

Hi @hrlpmmeeeee and @OwnerofGUARDIAN,

If you have tried the suggestion I mentioned on my previous reply and you’re still running into the same error. I’m so sorry but it looks like you’re running into a known bug with the WPForms integration here.

Our team is aware of the issue and we're working with WPForms on a fix. I've added your email addresses as another affected members. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

I appreciate your patience and understanding.

Reply


Terms & Conditions