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Best answer

Unable to grab that specific output from a trigger when in testing, it's not existing.

  • June 8, 2025
  • 5 replies
  • 41 views
P

Hello everyone!
Good day!
Im trying to grab that specific output from a trigger, but in testing, I cant get that output as it’s not existing. When I fetch for tests, i dont have the actual test results for testing.

Picture below, i am trying to fetch that url but in testing i dont have that exact output. This is the result of Call Completed Trigger from OpenPhone.

Hope to find help from here. Thank you!

 

Best answer by SamB

Hi there, ​@poypoy and ​@robintrainward! 👋

Hope you don’t mind me jumping in here. It looks like the fields in the test record differ from those that come through when the Zap runs live. So I wanted to suggest selecting a live Zap run for the test record instead—this should let you map the url field that is available during a live run but isn’t in the default test records. 

You can find more details on how to do that here:  Select from previous Zap run.

Can you give it a try and let us know how it goes?

robintrainward
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

robintrainward
Zapier Orchestrator
Forum|alt.badge.img
  • robintrainwardZapier Orchestrator
  • Zapier Orchestrator
  • June 9, 2025

​@poypoy This is strange because URL of phone recording is an attribute that appears by default it doesn’t have to be declared before hand. That being said, the only way the URL wouldn’t appear is if a recording of this call didn’t occur or doesn’t exist. Can you verify there is a recording for this call in the UI?

P
  • poypoyBeginner
  • Author
  • Beginner
  • June 9, 2025

Hi ​@robintrainward, thanks for commenting! Unfortunately, the URL didnt appear by default in testing. That’s why I was confident to use Recordings URL attribute as it is the attribute that appears during testing, however during actual while published, that attribute is not exactly the one I was expecting, it has this URL attribute. When finding new records to test, I couldn’t return real recordings even if there is actually a call being completed.

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • June 9, 2025

Hi there, ​@poypoy and ​@robintrainward! 👋

Hope you don’t mind me jumping in here. It looks like the fields in the test record differ from those that come through when the Zap runs live. So I wanted to suggest selecting a live Zap run for the test record instead—this should let you map the url field that is available during a live run but isn’t in the default test records. 

You can find more details on how to do that here:  Select from previous Zap run.

Can you give it a try and let us know how it goes?

robintrainward
P
P
  • poypoyBeginner
  • Author
  • Beginner
  • June 9, 2025

Hello ​@SamB, thank you so much for this huge help! I didn’t know we can set zap runs as trigger sample. Thank you! 

SamB
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • June 10, 2025

You’re welcome ​@poypoy! 🤗 I’m so pleased that did the trick. 

Hope you have a great rest of your week, happy Zapping! ⚡

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