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Question

Troubleshooting Salesmate connection issues with Zapier

  • January 14, 2025
  • 2 replies
  • 19 views
M

We hit an error adding your new account

authentication failed: error is not defined

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • January 14, 2025

Hi ​@msalem 

Try this tip: https://community.zapier.com/how-do-i-3/tip-use-new-different-private-browsers-to-connect-app-accounts-to-zapier-28812

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
JammerS
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  • JammerSZapier Staff
  • Zapier Staff
  • January 21, 2025

Hi ​@msalem,
 
We just wanted to see how everything is going with your Zap. Did Troy's recommendation get the job done? Feel free to reach out if you need further assistance with your Zap. We're glad to address any concerns and assist you.
 
We're looking forward to your response.

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