When trying to use Zapier to connect to TikTok, I’m getting the following error:
Field named `access_token` not found in OAuth2 results
The error appears after I successfully login to TT inside Zapier when setting up the zap.
Help please!
Best answer
TikTok error: Field named `access_token` not found in OAuth2 results
- Beginner
- 1 reply
Best answer by SamB
Hi Friends! Just following up here with a belated update to confirm that the bug report has been closed out and that connecting to the latest version of the TikTok Lead Generation app should prevent these “Field named `access_token` not found in OAuth2 results” errors from occurring.
That said, please do reach out if you continue to see these errors, or have any further issues - the Community is always here and happy to help! 🙂
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
Hi there,
I’m getting the same problem, but I have something else to add to this issue. I checked TikTok’s authorizations section and it says that the connection with Zapier was successfully made, unlike Zapier, which says “oh, foo”😥
Moreover, I successfully made a connection with the same TikTik account 3 weeks ago but with a different Zapier account, but now, this is no longer possible.
Please let us know when you get this fixed.
1 person likes this
+9- Zapier Staff
- 2653 replies
Hey friends, It appears you're running into a know bug with TikTok Leads. I've added you as an affected user to the bug report. While I don't have an ETA on a fix, this is the best way to stay informed as it ensures you'll be emailed at that time!
We'll also be sure to keep the thread updated with any available workarounds or news.
Sorry to not have better news but we appreciate you raising this in community!
1 person likes this
+9- Zapier Staff
- 2653 replies
Hey there,
Can you confirm which app you’re having issues connecting to? TikTok Conversions or TikTok Leads?
It sounds like we may have open bug reports for this and want to make sure we’re adding you to the right one. 🙂
Thanks so much!
1 person likes this
SamB wrote:
Hi
The bug report for this issue is still open so
Hi!
I just followed the normal procedure and it worked flawlessly. 😊
1 person likes this
- Beginner
- 1 reply
chanelle wrote:
Hi there
Welcome to Zapier Community. I did some digging on this and found the following in my research:
If you're seeing that error message, it usually means that the wrong domain was selected in the Authentication pop-up window.
Can you please check what domain appears in your Tiktok account and try selecting that one during the auth process? Let me know if you have any questions!
There is no domain to select in an “Authentication pop-up window”. This suggestion doesn’t make any sense.
1 person likes this
Hey
+11- Community Manager
- 7890 replies
- Answer
Hi Friends! Just following up here with a belated update to confirm that the bug report has been closed out and that connecting to the latest version of the TikTok Lead Generation app should prevent these “Field named `access_token` not found in OAuth2 results” errors from occurring.
That said, please do reach out if you continue to see these errors, or have any further issues - the Community is always here and happy to help! 🙂
+11- Community Manager
- 7890 replies
Hi
I’m so sorry you’re running into this same error when attempting to connect your TikTok accounts. I’ve added you both to the list of users being impacted by this. I can’t give any ETA on when this will be resolved but we will for sure notify you by email once it is.
Hi, we have the same issue.
Is imposible to connect with tiktok lead generation.
i try from https://zapier.com/app/connections. too and the same issue.
+11- Community Manager
- 7890 replies
Hi
Thank you for reaching out here to let us know that you’re being impacted by this too. I’ve added you to the list now so we’ll be in touch via email the minute it’s fixed.
Hi Zapier,
I get the same error.
I tried to authenticate through the Apps section in Zapier, through an single Zap and through the Ads manager from TikTok itself (Connect a CRM).
Thank you!
SamB wrote:
Of course,
También estoy presentando el mismo problema. No da acceso por codigo “Field named `access_token` not found in OAuth2 results”
+11- Community Manager
- 7890 replies
I’m so sorry you’re being affected by the same issue here,
Tried the new method with the link presented above however I still get the same error. Commenting here to hopefully getting notified when this get’s resolved
same...
+11- Community Manager
- 7890 replies
Thanks for reaching out here
I’ve added each of you to the list of affected users. I don’t have any news on when this is going to be resolved by but you’ll all definitely get an email notification from us once it is.
SamB wrote:
Thanks for reaching out here
I’ve added each of you to the list of affected users. I don’t have any news on when this is going to be resolved by but you’ll all definitely get an email notification from us once it is.
Can you please add me to this list also! Thanks
I just tried again today and it works!
+11- Community Manager
- 7890 replies
Hi
The bug report for this issue is still open so
+11- Community Manager
- 7890 replies
Hey friends! 🙂
Following up here as I just came across a report of a workaround that fixed things for some folks. Here’s the steps for the workaround:
- Ensure your Zap is using the latest version of the TikTok Lead Generation app (the latest version won’t have any numbers appearing after it’s name). For example:
- With the latest version selected, try and connect the TikTok account again.
- If that doesn’t work, try connecting within the My apps page instead.
For anyone here that isn’t already using the latest version of TikTok Lead Generation app in their Zaps please do give the above steps a try to see if that gets it working. 🤞
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