Skip to main content
Best answer

TikTok error: Field named `access_token` not found in OAuth2 results


Spexigon

When trying to use Zapier to connect to TikTok, I’m getting the following error:

Field named `access_token` not found in OAuth2 results

The error appears after I successfully login to TT inside Zapier when setting up the zap. 

Help please!

 

 

Best answer by SamBBest answer by SamB

Hi Friends! Just following up here with a belated update to confirm that the bug report has been closed out and that connecting to the latest version of the TikTok Lead Generation app should prevent these “Field named `access_token` not found in OAuth2 results” errors from occurring.

That said, please do reach out if you continue to see these errors, or have any further issues - the Community is always here and happy to help! 🙂

View original
Did this topic help you find an answer to your question?
40% found this helpful
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

49 replies

lifetimequality

I’m having the same issue and can’t seem to figure it out


Pedrin
  • New
  • 3 replies
  • July 12, 2023

Hi there,

 

I’m getting the same problem, but I have something else to add to this issue. I checked TikTok’s authorizations section and it says that the connection with Zapier was successfully made, unlike Zapier, which says “oh, foo”😥

 

Moreover, I successfully made a connection with the same TikTik account 3 weeks ago but with a different Zapier account, but now, this is no longer possible.

 

Please let us know when you get this fixed.


Invista
  • New
  • 1 reply
  • July 12, 2023

We are having the same issue, zapier isn’t responding either...


christina.d
Forum|alt.badge.img+9
  • Zapier Staff
  • 2653 replies
  • June 23, 2023

Hey friends, It appears you're running into a know bug with TikTok Leads. I've added you as an affected user to the bug report. While I don't have an ETA on a fix, this is the best way to stay informed as it ensures you'll be emailed at that time! 

We'll also be sure to keep the thread updated with any available workarounds or news.

Sorry to not have better news but we appreciate you raising this in community!
 


christina.d
Forum|alt.badge.img+9
  • Zapier Staff
  • 2653 replies
  • June 23, 2023

Hey there, @Raphael-YOCA, sorry to hear you’re running into this. 

Can you confirm which app you’re having issues connecting to? TikTok Conversions or TikTok Leads?

It sounds like we may have open bug reports for this and want to make sure we’re adding you to the right one. 🙂

Thanks so much! 


Pedrin
  • New
  • 3 replies
  • July 17, 2023
SamB wrote:

Hi @pagame365 and@Pedrin! 👋

The bug report for this issue is still open so @pagame365, I’ve added you to the list of affected users. We’ll be in touch by email once it’s been marked as resolved.

@Pedrin - that’s great to hear! Did you try anything different or make any changes to get it working again?

Hi!

 

I just followed the normal procedure and it worked flawlessly. 😊

 

 


Spexigon
  • Author
  • Beginner
  • 1 reply
  • June 12, 2023
chanelle wrote:

Hi there @Spexigon -

Welcome to Zapier Community. I did some digging on this and found the following in my research: 

If you're seeing that error message, it usually means that the wrong domain was selected in the Authentication pop-up window.

Can you please check what domain appears in your Tiktok account and try selecting that one during the auth process? Let me know if you have any questions! 


There is no domain to select in an “Authentication pop-up window”. This suggestion doesn’t make any sense.


maquisistema

Hello @SamB , we have the same trouble. Please add us to the list.


Den Defenders

Hey @SamB , we are also experiencing this issue. We tried going through tiktok’s directions on their help center as well as Zapier. We tried different browsers and configurations in Zapier. Hope this is resolved soon.


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • Answer
  • September 7, 2023

Hi Friends! Just following up here with a belated update to confirm that the bug report has been closed out and that connecting to the latest version of the TikTok Lead Generation app should prevent these “Field named `access_token` not found in OAuth2 results” errors from occurring.

That said, please do reach out if you continue to see these errors, or have any further issues - the Community is always here and happy to help! 🙂


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 12, 2023

Hi @Den Defenders and @maquisistema 👋

I’m so sorry you’re running into this same error when attempting to connect your TikTok accounts. I’ve added you both to the list of users being impacted by this. I can’t give any ETA on when this will be resolved but we will for sure notify you by email once it is.


Interdigital

Hi, we have the same issue.
Is imposible to connect with tiktok lead generation. 

 

 

 

i try from https://zapier.com/app/connections. too and the same issue. 

 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 12, 2023

Hi @Interdigital! 👋

Thank you for reaching out here to let us know that you’re being impacted by this too. I’ve added you to the list now so we’ll be in touch via email the minute it’s fixed.


dvdbosch
  • New
  • 1 reply
  • July 12, 2023

Hi Zapier,

I get the same error.

I tried to authenticate through the Apps section in Zapier, through an single Zap and through the Ads manager from TikTok itself (Connect a CRM). 

@SamB could u also add me to the list?

Thank you!
 

 


Abel Solans

Hi @SamB , we have the same problem. Please add us to the list.


Mosh
  • New
  • 1 reply
  • July 12, 2023
SamB wrote:

Of course, @Naeem Palanpadiyan! I’ve added you to the list of affected users so we’ll definitely send you an update via email once it’s been resolved. 

También estoy presentando el mismo problema. No da acceso por codigo “Field named `access_token` not found in OAuth2 results”

 


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 11, 2023

I’m so sorry you’re being affected by the same issue here, @monsterapps. I’ve added you to the list now. We’ll be in touch as soon as it’s sorted. 


Demir Ametov

Tried the new method with the link presented above however I still get the same error. Commenting here to hopefully getting notified when this get’s resolved


  • New
  • 1 reply
  • July 13, 2023

Had the same issue last week. It seems fixed now.


K_li4nia
  • New
  • 1 reply
  • July 13, 2023

same...


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 13, 2023

Thanks for reaching out here @dvdbosch, @Abel Solans, @Invista, @Mosh, @Pedrin, @Demir Ametov, @Sam Jin and @K_li4nia! 🙂

I’ve added each of you to the list of affected users. I don’t have any news on when this is going to be resolved by but you’ll all definitely get an email notification from us once it is.


pagame365
SamB wrote:

Thanks for reaching out here @dvdbosch@Abel Solans@Invista@Mosh@Pedrin@Demir Ametov@Sam Jin and @K_li4nia! 🙂

I’ve added each of you to the list of affected users. I don’t have any news on when this is going to be resolved by but you’ll all definitely get an email notification from us once it is.

 

Can you please add me to this list also! Thanks


Pedrin
  • New
  • 3 replies
  • July 14, 2023

I just tried again today and it works!


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 17, 2023

Hi @pagame365 and@Pedrin! 👋

The bug report for this issue is still open so @pagame365, I’ve added you to the list of affected users. We’ll be in touch by email once it’s been marked as resolved.

@Pedrin - that’s great to hear! Did you try anything different or make any changes to get it working again?


SamB
Community Manager
Forum|alt.badge.img+11
  • Community Manager
  • 7827 replies
  • July 17, 2023

Hey friends! 🙂

Following up here as I just came across a report of a workaround that fixed things for some folks. Here’s the steps for the workaround:

  1. Ensure your Zap is using the latest version of the TikTok Lead Generation app (the latest version won’t have any numbers appearing after it’s name). For example:
    02630acabaeac5c1b7cd049e54717cd0.png
  2. With the latest version selected, try and connect the TikTok account again.
  3. If that doesn’t work, try connecting within the My apps page instead.


For anyone here that isn’t already using the latest version of TikTok Lead Generation app in their Zaps please do give the above steps a try to see if that gets it working. 🤞