About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

SSL error when connecting to DeskPro, any ideas?

  • 27 February 2020
  • 1 reply
  • 311 views
J
Userlevel 1

We hit an error adding your new account

authentication failed: request to https://<our domain>/api/v2/apps/zapier/ping failed, reason: write EPROTO 139841711089536:error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/s23_clnt.c:802:

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information



icon

Best answer by Danvers 28 February 2020, 09:00

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Danvers
Userlevel 7
Badge +12

Hi there! The first thing to check is whether or not the DeskProp account that you're trying to connect in an admin account? It has to be an admin account in order to be able to connect to Zapier. You can find a few more troubleshooting tips in this guide

Deskpro - Integration Help & Support | Zapier


Terms & Conditions