Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

We hit an error adding your new account

authentication failed: request to https://<our domain>/api/v2/apps/zapier/ping failed, reason: write EPROTO 139841711089536:error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure:../deps/openssl/openssl/ssl/s23_clnt.c:802:

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information



Hi there! The first thing to check is whether or not the DeskProp account that you're trying to connect in an admin account? It has to be an admin account in order to be able to connect to Zapier. You can find a few more troubleshooting tips in this guide

Deskpro - Integration Help & Support | Zapier


Terms & Conditions