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Question

SMS by Zapier intermittently sending

  • March 30, 2023
  • 3 replies
  • 119 views
l0t

The SMS by Zapier is connected with Pipedrive and it does not work consistently.   Can anyone offer advice?  

Nothing I’ve been able to find in support addresses the issue.   The ZAP says it is sending and its not throwing off error messages.   I ‘upgraded’ to another FREE account b/c the system seemed to say the free account I had prior was no longer valid or available or whatever.  

I had previously fixed an error where the message length exceeded the allowed number of characters.  In that case the message delivered was truncated but it still was sending.   At the present time, 1 out of 4 messages is sent. 

I can’t really send screenshots without revealing phone numbers.

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 30, 2023

Hi @l0t 

Good question.

Have you reviewed the available help articles for using SMS by Zapier?

https://zapier.com/apps/sms/help

 

You may need to use a different, more robust SMS app such as Twilio: https://zapier.com/apps/twilio/integrations

 

We’ll need to see detailed screenshots with how your Zap steps are configured along with the encountered errors to have enough context.

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
l0t
  • l0t
  • Author
  • New
  • March 30, 2023

Troy thank you for the reply.  Yes, I’ve looked at the help pages and they really don’t provide any insight.  

The outbound has been in “queued” status since yesterday.   A few others are sitting like this but I received one that came after the one used for this screenshot.   So like several got stuck in queue and remain there while at least one which came after got through.   Then after the one got through another got queued up and the old ones in queue didn’t send out. 

1 Attachments
Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • March 30, 2023

@l0t 

This topic might be related:

 

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
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