I am having issues with Smartsheet not pulling in row ids. I manually put the row ID and its returning empty as its not pulling columns either so there are no input fields. I have tried resetting my connections on both Zapier and Smartsheet.
Best answer
Smartsheet pulling sheet but not row id
- Beginner
- 1 reply
Best answer by ken.a
Hi
Thanks for the additional information here.
I did some digging into this, and it seems like you’re running into a known bug where the “New Row Update” action can't find any rows to assign a row ID to update. Our team is aware of the issue and we're working with Smartsheet on a fix. I've added your email address as another affected user. That does a few things:
- Bring this to the attention of the integration developers
- Help track and prioritize fixes
- Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I appreciate your patience and understanding.
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.
+6- Zapier Staff
- 6780 replies
Hi there
Welcome to the Community! 🎉
Before we dig deeper into this, could you please let me know the Smartsheet action you’re using?
I'll be keeping an eye out for your response!
- Beginner
- 1 reply
Manually putting in the row
Unlinking the account in both Zapier and Smartsheet
Different rowID formatting but according to the documentation I should be doing it correctly
Any insights or more information I can provide let me know.
+6- Zapier Staff
- 6780 replies
- Answer
Hi
Thanks for the additional information here.
I did some digging into this, and it seems like you’re running into a known bug where the “New Row Update” action can't find any rows to assign a row ID to update. Our team is aware of the issue and we're working with Smartsheet on a fix. I've added your email address as another affected user. That does a few things:
- Bring this to the attention of the integration developers
- Help track and prioritize fixes
- Allows us to notify you via email if/when this is fixed
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I appreciate your patience and understanding.
+6- Zapier Staff
- 6780 replies
Hi
Thank you for bringing this to our attention. I have added you to the open bug report. While we can’t provide an ETA for the bug’s fix. We will keep you updated via email or in this thread once the bug has been fixed.
I appreciate your patience and understanding.
+6- Zapier Staff
- 6780 replies
Hi
I have added you to the list of affected users. We will keep you updated via email once the bug has been fixed.
I appreciate your patience and understanding.
- Beginner
- 7 replies
+6- Zapier Staff
- 6780 replies
Hi
I’ve added you as an affected user on this issue and we’ll keep you updated as soon as there’s a fix.
Please note that the Smartsheet integration is owned and maintained by the Smartsheet team. It may also be helpful to reach out to their support directly regarding the bug you’re experiencing when using their integration in Zapier.
Hopefully, this helps.
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