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Best answer

Slack bot name defaulting to 'Zapier' on iOS

  • November 23, 2022
  • 15 replies
  • 418 views

This post was split from 

 

I have a problem with the iOS-only software. Works fine everywhere (macOS, Android, Windows)

(I do not have an attachment in the message)

Bot name: Zapier.

Best answer by SamB

Hey all, belated update here to share that the bug has been resolved. Sorry for the delay in getting back to you on this!

If you do run into anything similar again, just start a new topic and we'll be happy to help! 🙂

    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    15 replies

    Danvers
    Forum|alt.badge.img+12
    • DanversZapier Staff
    • Zapier Staff
    • November 25, 2022

    ​Hi @mo83rg, welcome to the Community!

    I can see that there is a currently an issue when using Zapier with Slack and viewing it on the iOS Slack app. When a bot is created in Zapier, we’re seeing the following:

    • Custom icons are showing correctly
    • The bot name is shown as Zapier for every message (includes those that do not have files)
    • The push notification on iOS has the correct name, but the actual message does not.

    I’m sorry that you’ve into this bug and I’ve added you to the list of affected users, which tells the team how many people are affected and also means that we’ll send you an email when there’s an update. I’d also recommend that you reach out to the Slack team to let them know that this is an issue that’s affecting the iOS app specifically. 

    ​I hope that helps, please let me know if you have any questions

    ​

    Total law
    • Total law
    • New
    • November 30, 2022

    I am running into the same issues using zappier with bots in Slack. The custom title shows up on androids and computers, but not iOS.

    JammerS
    Forum|alt.badge.img+6
    • JammerSZapier Staff
    • Zapier Staff
    • November 30, 2022

    Hi @Total law 

    I’ve added you to the list of affected user and we’ll notify you via email once an update is available. Thank you.

      • moxe
      • New
      • November 30, 2022

      Also seeing this iOS issue--please notify when resolved

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • December 1, 2022

      Hi @moxe,

      I’ve added you to the list of affected users and we’ll send you an email once an update is available. Thank you.

      • Brodie-ligr
      • New
      • December 4, 2022

      Also seeing this issue

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • December 5, 2022

      Hi @Brodie-ligr 

      I’ve added you to the list of affected users, we’ll notify you once an update is available. Thank you.

      • bslick
      • New
      • December 9, 2022

      I am also having this issue. 

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • December 9, 2022

      Hi @bslick 

      I’ve added you to the list of affected users, and we’ll notify you via email once an update is available. Thanks!

      • nathanj
      • New
      • December 10, 2022

      I’ve run into this same issue. 

      • Brodie-ligr
      • New
      • December 11, 2022

      This morning I noticed this may be fixed? 

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • December 12, 2022

      Hi @nathanj @Brodie-ligr 

      I’ve added you both to the list of affected users, and we’ll notify you via email for any updates available. Thanks!

      • alannd
      • New
      • January 30, 2023

      I am also experiencing this, but on all devices. We do not have a file attached that would trigger this issue.

      JammerS
      Forum|alt.badge.img+6
      • JammerSZapier Staff
      • Zapier Staff
      • February 1, 2023

      Hi @alannd 

      I’ve added you to the list of affected users, and we’ll notify you via email once an update is available. Thanks!

      SamB
      Community Manager
      Forum|alt.badge.img+11
      • SamBCommunity Manager
      • Community Manager
      • Answer
      • September 23, 2026

      Hey all, belated update here to share that the bug has been resolved. Sorry for the delay in getting back to you on this!

      If you do run into anything similar again, just start a new topic and we'll be happy to help! 🙂

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