Salesforce error: Could not create record of the "Account" object: Record Type ID value isn't valid for the user.

  • 18 August 2022
  • 2 replies

Hey Everyone. We are having trouble transferring new contacts to/from MailerLite to/from SalesForce. There error code that I am receiving is: 

Failed to create a record in Salesforce

Could not create record of the "Account" object: Record Type ID: this ID value isn't valid for the user: 0124x000000LbNsAAK

Any recommendations?

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2 replies

Userlevel 7
Badge +9

Hey @CLT Buyers just wanted to follow up here! In order for us to continue troubleshooting this with you, we’ll need to see a screenshot of how you have your Salesforce step configuring, being that that’s the step surfacing the error. Just remember to please blur our any personal info prior to uploading.

Looking forward to getting to the bottom of this with you!

Userlevel 7
Badge +14

Hi @CLT Buyers 

Good question.

Please post screenshots with how your Zap steps are configured with the fields mapped in order for us to have proper context.