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Passion.io error: The app returned “Validation failed: E-Mail is invalid.

  • 23 May 2024
  • 4 replies
  • 23 views

I am trying to create a simple automation between Kartra and Passio.io.

When a customer buys a (digital) product in Kartra, automaticaly an order is created in Passion.io (an app with contents) and an email with a temporary password and instructions is sent to the customer. 

But I get an error stating: Failed to create an order in Passion.io (The app returned “Validation failed: E-Mail is invalid.”)

I use the same email to sign in into Kartra, Passion.io and Zapier. All connections are green check-marked.

The only problem is the last step: a test to created an order in Passion.io

I don’t know how to solve this issue. Any help would be greatly appreciated.

Thank you!

 

 

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @AndreyK 

Help us have more context about the error by post screenshots with how the Zap step ‘Action’ tab section is configured in EDIT mode.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

Hello Troy,

Thank you for your reply. Please find attached the screenshot from the ACTION tab.

Also, here is a short video explainer: https://share.cleanshot.com/209HpHfP

Thank you!

 

 

Troy Tessalone
Userlevel 7
Badge +14

@AndreyK 

For the email Address field you have a dynamic variable mapped that is the Lead First Name from Kartra, which won’t have a valid email address.

You need to map a different variable.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
A

I changed it to a different variable and it worked.

Thank you for your help!

 

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