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Openphone voicemail data not coming through

  • 20 December 2022
  • 4 replies

Userlevel 1

I’ve set up a zap that triggers once a call from Openphone is completed but filters out if there is no voicemail. The problem I’m running into is that a lot of the time it doesn’t capture that there was a voicemail when there actually was and filters out the zap. Sometimes the voicemail is captured and everything works great. Would anyone know if this would be a zapier problem or an openphone problem? 

Thank you!


Best answer by lmarins 22 December 2022, 19:22

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4 replies

Userlevel 7
Badge +14

Hi @lmarins 

Good question.

Please clarify which OpenPhone Zap trigger you are using.


Userlevel 1

@Troy Tessalone I’m using the “Incoming Call Completed” trigger.

Userlevel 7
Badge +8

Hi @lmarins! I just checked our system and I don’t see any bugs logged for this. Do you mind posting a few screenshots of your Zaps with all sensitive info blurred out? Thanks!

Userlevel 1

Hi @chanelle, it seems to be a problem on the OpenPhone side as I set up a webhook and looked at the events log and sometimes the voicemail comes through but sometimes it comes in as null. Thanks!