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Openphone voicemail data not coming through

  • 20 December 2022
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I’ve set up a zap that triggers once a call from Openphone is completed but filters out if there is no voicemail. The problem I’m running into is that a lot of the time it doesn’t capture that there was a voicemail when there actually was and filters out the zap. Sometimes the voicemail is captured and everything works great. Would anyone know if this would be a zapier problem or an openphone problem? 

Thank you!

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Best answer by lmarins 22 December 2022, 19:22

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Hi @lmarins 

Good question.

Please clarify which OpenPhone Zap trigger you are using.

 

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@Troy Tessalone I’m using the “Incoming Call Completed” trigger.

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Hi @lmarins! I just checked our system and I don’t see any bugs logged for this. Do you mind posting a few screenshots of your Zaps with all sensitive info blurred out? Thanks!

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Hi @chanelle, it seems to be a problem on the OpenPhone side as I set up a webhook and looked at the events log and sometimes the voicemail comes through but sometimes it comes in as null. Thanks!