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Best answer

OpenPhone error: The app returned "Unable to send a message from a phone number without access."

  • July 13, 2023
  • 3 replies
  • 44 views
celine slang

Hey all, I’m wondering if anyone else has run into this issue recently with OpenPhone where on the last test action stage, you get an error that says: Failed to create a message in OpenPhone; The app returned "Unable to send a message from a phone number without access.”

I’ve set up previous Zaps using the exact same logic with no problem, and those Zaps still work. Recently when I went in to add some new Zaps tied to new users, I kept on running into this error in the test action stage with OpenPhone. Note all previous steps are good to go; it’s just this last step with OpenPhone. I’ve also double checked settings on OpenPhone, and those look good too.

Zapier has already lmk that this is a newer bug I’ve encountered, but while they figure out a fix, I’m wondering if anyone has any ways of getting around this, thanks!

Best answer by SamB

Hey all, just circling back to share that the Quo (formerly OpenPhone) team has released an update that should resolve this issue! 🎉 

Going forward any 403 errors, will include a more accurate message explaining the cause, so you’ll know how to fix it.

Thanks so much for your patience while this was being worked on. If you’re still running into any issues, please do reach out in the Community or get in touch with our Support team.

In the meantime, happy Zapping! ⚡

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • July 13, 2023

Hi @celine slang 

Good question.

Please post screenshots with how the Zap step is configured to give us more context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • July 13, 2023

Hey there @celine slang! 👋

Ah yes, looks like our Support Team added you to a recently reported bug with the OpenPhone app. There’s no workarounds reported currently. Are there any differences in the type or permissions between the old and new users? Just wondering if the issue has something to do with the setup or permissions of the new users that were created. 

Can you try updating the errored OpenPhone step to use the same user account and From number as what’s being used on one of the Zaps that are working? If that gets rid of the error then we know it’s likely an issue with the user or from number.

Looking forward to hearing from you!

SamB
Community Manager
Forum|alt.badge.img+11
  • SamBCommunity Manager
  • Community Manager
  • Answer
  • November 19, 2025

Hey all, just circling back to share that the Quo (formerly OpenPhone) team has released an update that should resolve this issue! 🎉 

Going forward any 403 errors, will include a more accurate message explaining the cause, so you’ll know how to fix it.

Thanks so much for your patience while this was being worked on. If you’re still running into any issues, please do reach out in the Community or get in touch with our Support team.

In the meantime, happy Zapping! ⚡

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