Open Phone Contacts not updating

  • 10 May 2023
  • 1 reply

I have my Zapier setup that everyone who calls or messages me on open phone gets added to my OpenPhone Contacts. 

I made sure to setup the unique ID on the Action Part however whenever a person messages/calls me, instead of updating their existing number/contact - it creates a completely new contact entry on openphone instead.


TL;DR O​​penphone creates a new contact everytime irregardless if a unique ID has been filled in.

1 reply

Userlevel 7
Badge +9

Hi @bbanayan 

Use the phone number as the unique ID, that will make sure to update existing contact if that already exists.