Question

Not All Fields Being Populated on a Salesforce Object

  • 17 November 2022
  • 1 reply
  • 73 views

I am trying to create, what I thought, was a relatively simple integration from a Formstack submission to Salesforce. When the submission occurs, a new Account, 2 Contacts and a record for a custom object (related to one of the two Contacts) should be created. Each of these objects has ~6 custom fields that also need to be populated. Although the Zap notes that the integration was successful - all the records were created - not all of the fields on the records were populated as they were on the Formstack submission.

 

How can I troubleshoot/fix this? All of the fields appear to be mapped correctly.


1 reply

Userlevel 7
Badge +9

Hey there, @AReed! Thanks for reaching out in the community!

I took a quick peek and can see you were able to open a ticket with my friends in support. They did ask for some additional details from Formstack so feel free to continue troubleshooting with them! 🙂

We’d love to know the end solution though so definitely keep us posted. 

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