Not able to add Label and watchers while integrating zap with opsgenie through Jira

  • 3 May 2023
  • 1 reply

Hi team,

We are trying to add Labels and watchers to the existing configuration but we are unable to add those ,need help on how can we add watchers as well as labels to our configuration . We are trying to integrate opsgenie with jira so that when anyone requests any support ticket will get created along with the user who has raised the Jira ticket and label 

1 reply

Userlevel 7
Badge +11

Hi there @v-kaustubhp, welcome to the Community! 👋

Which version of Jira are you using? There’s a Jira Software Cloud app and a Jira Software Server app so want to make sure we’re talking about the same Jira app here.

That said, both of those apps appear to have Add Watcher to Issue actions which should allow a Zap to add a watcher to an existing issue (ticket?) in Jira. But I’m not seeing any options to add a label to an existing issue, so you may need to contact our Support team to request that a feature request for that to be created on your behalf with the relevant Jira app.

In the meantime, it looks like you might be able to use a API Request (Beta) action event to edit the issue and add a label to it. It’s a bit more advanced so I can’t give you exact step by step instructions on how to do it here, but we have a more general guide that you might find useful: Create an API request in your Zaps (Beta)

And depending on which app version you’re using you’d need to reference one of the following API guides:

Hope that helps to point you in the right direction, please do let us know how you get on with this!