Slack recently updated their save element feature, apparently this broke the trigger, ad it does not work anymore.
I was using it in a zap where each time a user saved a message from slack, the zap copied it in a trello board, it worked just fine until slack updated their feature.
Any idea on how to fix it?
Best answer by SamB
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Damn, so many steps now. :/
I do like that you can add in additional notes though
For people who are hitting this issue, if you can use “New Pushed Message” instead, that trigger still works since it’s on-demand.
It’ll require you to remap fields in the action, since the structure of the data is a little different. In my case I had to switch over to fields under Message - Message Ts Time (timestamp), Message User Name (username), Message Text (text - this is probably the most commonly needed).
Zapier just emailed me with this option below. This isn’t a great alternative since it would only apply to the one Slack channel you specify. I’ll stick with the push option.
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We are writing to inform you of an important update regarding the Slack integration that you have been using. Recently, Slack has made a change to their API that affects the "New Message Saved" trigger in our integration. As a result, this trigger has stopped working. Our team is actively working with Slack to introduce a new, permanent solution.
We understand that this may have caused inconvenience to your workflow, and we want to ensure that you are aware of the issue and offer you an interim solution. We've identified a workaround for this issue, which involves using the "New Reaction Added" trigger and filtering it by a specific Slack user as shown here:
+9
Thank you for sharing this,
As the email mentioned, our team is in touch with Slack and we’ll be sure to keep ya’ll updated with any news.
I know it’s not ideal but we absolutely appreciate ya’ll bearing with us. 🙏🏽
OOohh, this is perfect! It works with any channel if I leave that blank, however if I leave User blank, it doesn’t seem to work at all for reactions to DM’s.
Thank you for sharing this,
As the email mentioned, our team is in touch with Slack and we’ll be sure to keep ya’ll updated with any news.
I know it’s not ideal but we absolutely appreciate ya’ll bearing with us. 🙏🏽
OK, so I was all about this option and I even created a custom Todoist icon emoji. But the problem is that if any other Slack user also uses this reaction, then it’s gonna trigger this Zap, correct?
Thank you for sharing this,
As the email mentioned, our team is in touch with Slack and we’ll be sure to keep ya’ll updated with any news.
I know it’s not ideal but we absolutely appreciate ya’ll bearing with us. 🙏🏽
OK, so I was all about this option and I even created a custom Todoist icon emoji. But the problem is that if any other Slack user also uses this reaction, then it’s gonna trigger this Zap, correct?
Yup, confirmed, it’s when anyone uses the reaction. Not going to work for me.
Hey
Please add me to the bug report too.
+11
Hi friends! 👋
That way the Zap would still to trigger for all reactions added but would only allow the Zap to continue if the User Id field (Text) Contains a specific Slack user ID. More information on how to set up filter rules can be found here: Customize your filter rules
Hope that helps in the meantime! 🙂
and
That way the Zap would still to trigger for all reactions added but would only allow the Zap to continue if the User Id field (Text) Contains a specific Slack user ID. More information on how to set up filter rules can be found here: Customize your filter rules
Hope that helps in the meantime! 🙂
Thanks
+11
Ah, I’m so sorry using a separate filter isn’t going to work for you here,
Really appreciate everyone’s patience here while this is being worked on. Hopefully it’ll be resolved soon! 🤞
Hi there - I’m experiencing this issue too, the New Saved Message in Slack was one of my most used triggers so I’m feeling the pain of it being broken. Could you add me to the list so I can be notified as soon as this is fixed? Thank you!
I received an email today saying that the issue was fixed:
You're receiving this notification because you showed interest in a reported issue with our Slack integration. The issue was related to the “New Saved Message” trigger not working in certain cases. We wanted to let you know we worked with our partners at Slack and this trigger should now be working as expected.
There’s no specific action you need to take, but if there were some Zaps you were holding off on making because of this problem, now you can!
Don’t hesitate to get in touch if things aren’t working like you expect, or if you run into any other issues. We’re always here and happy to help! Have a great day!
- Alejandro
But it is still broken. Can you confirm this is fixed,
I received an email today saying that the issue was fixed:
You're receiving this notification because you showed interest in a reported issue with our Slack integration. The issue was related to the “New Saved Message” trigger not working in certain cases. We wanted to let you know we worked with our partners at Slack and this trigger should now be working as expected.
There’s no specific action you need to take, but if there were some Zaps you were holding off on making because of this problem, now you can!
Don’t hesitate to get in touch if things aren’t working like you expect, or if you run into any other issues. We’re always here and happy to help! Have a great day!
- Alejandro
But it is still broken. Can you confirm this is fixed,
I don’t think it has. Currently not working for me.
+11
Yikes! Thanks for letting us know
I’m so sorry to hear that it’s still broken, I know how disappointing this must be.
We’ll keep you all posted on any updates here. Thank you for bearing with us in the meantime!
+11
YAY! Glad to hear it’s working for you
As some users are still experiencing issues it appears that it’s not been fully resolved just yet. I don’t have any ETAs I can share on when it’ll be but we’ll be sure to keep you all in the loop on any news on that here.
Thank you all for your patience here! 🙏
+11
Hi folks! 👋
The New Saved Message trigger has been fixed in terms of saved messages from public/private channels. But, for saved messages in DMs (Direct Messages) it’s still not always triggering. So there’s a new bug report that has been created for that. We’ll be tracking users that are experiencing issues in triggering from saved DM messages here in this new topic:
I’m going to close out this thread now, so to follow along with any developments please subscribe to that other topic. And if you’re having issues with triggering from saved DMs too, please reach out there and we’ll get you added to the new bug report. Thanks! 🙂
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