Best answer

New Lead in Social Intent doesn't trigger from duplicate emails

I am very new to this so likely done something stupid!  I have a conversion pop up on my Wix website which takes the email address and the Zap should take that email address and send it to Mailerlite, but it doesn’t - nothing happens. No idea what to do


Best answer by ken.a 3 April 2023, 16:48

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5 replies

Userlevel 7
Badge +14

Hi @Becs CCF 

Good question.

To help give us more context, please post detailed screenshots with how your Zap steps are configured, thanks.

Like this? 


Userlevel 7
Badge +6

Hey there @Becs CCF,

I did some digging into this, and it seems like the Social Intents New Lead won’t trigger on duplicate emails and will only trigger on new unique emails. Could you please try triggering the Zap again and ensure that you’re using a new unique email?

Thanks! 😊

Brilliant  that makes sense - thanks so much!

Userlevel 7
Badge +6

Hi @Becs CCF,

You are most welcome! 😊

I’m glad I could help shed some light on why the Zap isn’t triggering.

If you have any other questions, please don’t hesitate to post in the Community. We’re always happy to help! 🤗