About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Best answer

My Zap isn't retrieving JotForm data due to accidental HIPAA compliance selection

  • 7 March 2023
  • 1 reply
  • 129 views
Thatch
Userlevel 1

Hello! 

 

I have a zap setup to pull data from a new jotform submission, however I am not getting any data returned in the fields from the test. I spoke with support about what the problem may be, and I think I accidently selected HIPPA compliant on my jotform account when zapier was requesting access. is there a way to change the access to that and reset the HIPPA compliance filter? My jotform is not HIPPA nor does it need to be. 

 

Thanks!

icon

Best answer by Troy Tessalone 7 March 2023, 19:04

View original

1 reply

Troy Tessalone
Userlevel 7
Badge +14

Hi @Thatch 

Good question.

Jotform help article: https://help.zapier.com/hc/en-us/articles/8496086266253

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

  • In JotForm, go to your data settings.
  • Click Disable HIPAA Compliance
  • In Zapier, go to My Apps.
  • Click Add connection.
  • Search for and select JotForm.
  • In the dialog box, select No for the Account HIPAA compliant? field.
⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions