Best answer

My Zap isn't retrieving JotForm data due to accidental HIPAA compliance selection

Forum|Forum|3 years ago
March 7, 2023
1 reply
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Thatch
Beginner

Hello!

I have a zap setup to pull data from a new jotform submission, however I am not getting any data returned in the fields from the test. I spoke with support about what the problem may be, and I think I accidently selected HIPPA compliant on my jotform account when zapier was requesting access. is there a way to change the access to that and reset the HIPPA compliance filter? My jotform is not HIPPA nor does it need to be.

Thanks!

Best answer by Troy Tessalone

Hi @Thatch

Good question.

Jotform help article: https://help.zapier.com/hc/en-us/articles/8496086266253

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

In JotForm, go to your data settings.
Click Disable HIPAA Compliance
In Zapier, go to My Apps.
Click Add connection.
Search for and select JotForm.
In the dialog box, select No for the Account HIPAA compliant? field.

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Troy Tessalone
Zapier Orchestrator & Solution Partner
Answer
Forum|Forum|3 years ago
March 7, 2023

Hi @Thatch

Good question.

Jotform help article: https://help.zapier.com/hc/en-us/articles/8496086266253

HIPAA compliance

If your JotForm account has HIPAA compliance enabled, Zapier won’t receive values for any protected fields.

If you don’t need HIPAA-compliant forms, you can disable that feature:

In JotForm, go to your data settings.
Click Disable HIPAA Compliance
In Zapier, go to My Apps.
Click Add connection.
Search for and select JotForm.
In the dialog box, select No for the Account HIPAA compliant? field.

⚡ Troy Tessalone - AutomationAce.com | Top Zapier Solution Partner | #1 Zapier Community Contributor

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