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My Zap is not working after publishing when adding a new row to my Smartsheet.

  • 20 September 2022
  • 1 reply

Userlevel 1

Hello Zap-sters,

I am attempting to create a zap that copies my row into a googlsheet and is triggered when a New Row is added into my smartsheet. When I test the zap everything tests fine and the row is successfully copied into my destination google sheet, but when I publish the zap it does not work any longer. Perhaps it is not triggering? Perhaps I need to add a formatter step? 

Any help troubleshooting would be great, thanks!



Best answer by Troy Tessalone 21 September 2022, 00:04

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1 reply

Userlevel 7
Badge +14

Hi @DBS Analytics 

Good question.

The Smartsheet Zap triggers are NOT instant.

Polling trigger: the majority of triggers are polling triggers.
With a polling trigger, Zapier will request data from your trigger every 1 to 15 minutes in order to start your Zap, depending on your pricing plan.

Check your Zap Runs after some time: