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Best answer

Missing emails from Shopify orders causing an error in Wave's Find Customer action

  • May 6, 2023
  • 7 replies
  • 78 views
ponchypepper

I’m trying to create an invoice in waveapps.com from orders in Shopify. When I get an Order from Walmart and it flows into Shopify, it does not send over an email address. Since there is no email address in the order, the customer lookup / create new customer does not work. Why doesthe Zapier “Find customer in Wave” step require an email? Wave does not require an email to create a new customer. Is there anyway to bypass that?

Best answer by ken.a

Hi @dwyer,

Thanks for confirming!

I have added you and @ponchypepper as another interested members to the open feature request for the “Find Customer” action in Wave to search for a customer using the first and last name. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

7 replies

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • May 8, 2023

Hi there @ponchypepper,

Welcome to the Community! 🎉

You mentioned that your orders from Walmart that flows to Shopify doesn’t send over the email address. By any chance, have you tried adding a Text in Formatter - Default Value step? This step allows you to return a default value if the data from the trigger/action is empty.

You can learn more about how to use the Default Value function in this helpful article: https://help.zapier.com/hc/en-us/articles/8496278339725-Set-default-values-for-blank-fields-in-Zaps

Hopefully, this helps! 😊

dwyer
  • dwyer
  • New
  • 2 replies
  • September 27, 2023

+1, this is a weird requirement in Wave’s Find Customer action. Would be really nice to have a simple find-by-Name or some other field. We’re trying to integrate with Harvest, which doesn’t provide an email value at all.

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • September 28, 2023

Hi @dwyer,

Welcome to the Community! 🎉

Thanks for letting me know.

I did some digging into this, and it seems like we have an open feature request for the “Find Customer” action to search for a customer using the first and last name.

Please let me know if you’d like to get added to that. 😊

dwyer
  • dwyer
  • New
  • 2 replies
  • October 5, 2023

Hey @ken.a, thanks—that would be great! 👍

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • Answer
  • October 6, 2023

Hi @dwyer,

Thanks for confirming!

I have added you and @ponchypepper as another interested members to the open feature request for the “Find Customer” action in Wave to search for a customer using the first and last name. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track interest in this feature being implemented
  • Allows us to notify you via email if this feature becomes available in the future

While I don't have an ETA on when this feature might be implemented, we will notify you via email if it is!

Hopefully, this helps! 😊

D
  • Designer
  • New
  • 1 reply
  • February 2, 2025

Any update on this? Just ran into this same limitation, where Wave Zapier integration requires an email for the “Find Customer in Wave” Zap. 

Trying to integrate Havest and Wave. Ideally would be able to search by Client Name and not email. Ty!

ken.a
Forum|alt.badge.img+6
  • ken.aZapier Staff
  • Zapier Staff
  • 6780 replies
  • February 5, 2025

Hi ​@Designer,

 

It appears that the feature request (FR) was closed due to a lack of activity. I recommend contacting our Support Team to create a new feature request on your behalf. You can reach them here: https://zapier.com/app/get-help.

Additionally, since the Wave app is maintained by the Wave developers, it’s a good idea to reach out to them as well.

Hopefully, this helps.

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