Hi ​@PFteam 

Try this tip to connect the app to Zapier: https://community.zapier.com/how-do-i-3/tip-use-new-different-private-browsers-to-connect-app-accounts-to-zapier-28812

Try reaching out to Leap Support for help with their Zap app integration.

Help links for using Leap in Zaps: https://zapier.com/apps/leap/integrations#help

Hi ​@PFteam, welcome to the Community! 

How did you get on with Troy’s suggestions here—were you able to get your Leap account connected successfully?

Want to make sure this gets sorted, so please let us know how it’s going! 

Thanks for checking in!  Still getting an error, even when we do incognito.  It seems like there’s an issue connecting to leap.  We tried with two different accounts (before and after your suggestion).

Can you confirm that api tie in is good to go?

Hi ​@PFteam,

If you're having trouble connecting to Leap despite trying different accounts and incognito mode, there are several steps to troubleshoot. Start by checking your API credentials for accuracy and proper permissions, and confirm that the Leap API isn't experiencing outages. Ensure network or firewall settings aren't blocking the connection, and review any error messages for clues. Testing the API with tools like Postman and reviewing Leap's documentation can also help. If the issue persists, contact Leap support with detailed information for further assistance.

If you have any more questions or need further assistance, feel free to ask. We're here to help.

Sorry to hear that, ​@PFteam. Can you confirm what plan you’ve got with Leap?

Asking as I did some checking and from Leap’s pricing page here it looks like you might need to be on their Team plan in order to use Zapier with them:

Do you think that could be the issue here, or are you already on their Team plan?

Might also be worth you reaching out to Leap’s Support team to confirm that there’s nothing on their side that could potentially be preventing you from connecting here.

Looking forward to hearing from you!

Yep confirming it’s a team account.  Getting the same error though.

So sorry I missed your reply, ​@PFteam! I did some further digging and see there’s a bug currently open for the Leap app where a “401 Invalid username/password” error is being returned. Is that the same error you’re seeing or are you getting a different error message? 

Let me know if it is the same error and I’ll get you added to the list of affected users.

If it’s not the same, then I’d recommend reaching out to our Support team here to have this investigated further.

Thanks so much Sam, yes that’s exactly what we’re seeing!  I’m sure you guys have a million bugs in cue, happy to stand-by until that’s resolved!

Hi ​@PFteam,

Thank you for your patience and support. Our team actively works to resolve bugs and improve the platform, prioritizing issues based on impact and urgency. Your feedback is constructive, and if you need further assistance, don’t hesitate to reach out — we’re here to help.