LeadConnector Zap creating unintended contacts when trying to only update existing ones
Hi, I'm working on automating a process, and as part of it, I require a Zap with LeadConnector. However, I'm encountering an issue where I only want to update existing contacts by adding a tag to them. While this functionality is already implemented, the 'create/update' option sometimes results in the creation of contacts that I don't intend to create. Is there a way to ensure that it only updates existing contacts? Thanks!
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Sometimes, incoming phone numbers do not correspond to an existing contact in our system, prompting the creation of a new contact which is what we don’t want. However, if the contact already exists, it simply updates it rather than creating a duplicate. Hence, I'm seeking a solution to ensure that the system only updates existing contacts and refrains from creating new ones unnecessarily. Thanks.
But on the add/update contact in LeadConnector, I want it to be Update only, is there any way for this? because otherwise if the contact doesn’t exist, it will create a new one, and I don’t want that. Thanks!
@LoneStar
We would need to see screenshots with how your Zap Step 2 is configured to have full context.
@LoneStar
New contacts might be created due to the phone number format.
You may want to first stardardized the phone number format being used.
