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Keep getting The app returned "Unauthorized” error message -- connecting to Kajabi

Hi!

I created a quiz in Interact that I wanted to connect to Kajabi. So I used Zapier.

 

This set-up works (the quiz sign-ups are showing up in Kajabi, where they are subscribed to an email sequence). However, I keep getting error messages from Zapier.

 

This is what the message says:

Zapier Log in

Your Zap was turned off Your Zap titled "" has been turned off because it keeps erroring each time it runs.

The last error message was: "The app returned "Unauthorized"."

To fix your Zap, we recommend taking the following actions: Troubleshoot your Zap errors to identify the issue. Edit your Zap to resolve any issues and ensure that it's been set up correctly. Turn the Zap back on. If you need help with your Zaps, reach out to our support team.

 

I don’t know why I keep getting this message. Everything seems set up right. Do you have any idea how I can fix this?

 

Thanks

Laura

4 replies

SamB
Rank
Userlevel 7
Badge +11

Hey @Communication Quiz Lady, welcome to the Community! 🙂

I did some digging and it seems that error is related to a bug with the Kajabi app. I’ve added you to the list of affected users on the bug report for this issue. There aren’t any workarounds reported for this at the minute but we’ll be sure to share any we come across here. 

I can’t give any ETAs on when it will be fixed but we’ll be sure to send you an email as soon as it’s fixed! 

A

Hey, I just experienced this. Has it been fixed?

SamB
Rank
Userlevel 7
Badge +11

Thanks for reaching out here @Ayoob Aboosalih. I’ve just checked on this and the bug is still unresolved at the moment.

I’ve added you to the list of folks that are being impacted by this issue so that we can notify you the moment it’s been resolved by the Kajabi app’s developers. 

In the meantime, it might also be worth reaching out to Kajabi’s support team about this as well. Their developers have access to the bug report via our shared tracking tool so they will be aware of the issue but sometimes hearing from customers directly can help to speed up a resolution. 🤞

A

Thanks for reaching out here @Ayoob Aboosalih. I’ve just checked on this and the bug is still unresolved at the moment.

I’ve added you to the list of folks that are being impacted by this issue so that we can notify you the moment it’s been resolved by the Kajabi app’s developers. 

In the meantime, it might also be worth reaching out to Kajabi’s support team about this as well. Their developers have access to the bug report via our shared tracking tool so they will be aware of the issue but sometimes hearing from customers directly can help to speed up a resolution. 🤞

thanks for the response, will check with them as well.

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