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Jira Software Cloud app connection failed

  • 31 January 2023
  • 1 reply

Userlevel 1


Our Jira Software Cloud app connection failed at some point in the last 24 hours. This caused some zaps to go into a held state. I just reconnected using the exact same Jira account credentials and it connected successfully and it seems the held zaps can be run now manually. Please advise what changed or what cause the break in the authorization? Or if there is any kind of audit log we can go through to get to the bottom of this?

Thank you



Best answer by Troy Tessalone 31 January 2023, 16:52

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Userlevel 7
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Hi @yatish.madhav 

Good question.

Probably best to open a ticket with Zapier Support related to this: